The confidentiality of your sessions is of utmost importance.
We want you to feel safe and secure. Knowing that your personal stories and challenges are treated with the highest level of respect and discretion is important.
However, there are three exceptions:
Safety first: If there is an immediate threat to your safety or the safety of others, we may need to share relevant information with appropriate authorities. This is to ensure everyone’s well-being.
Legal obligations: In rare cases, if required by law, such as in legal proceedings or court orders, we may need to disclose certain information documented in sessions.
Professional supervision: Sometimes, we discuss cases with other professional
counsellors for supervision purposes. This is to ensure we continue to deliver best
practices. In these instances, the identity of the client remains anonymous.
Rest assured, outside of these three scenarios, your journey with us remains private.
We provide a safe space to explore and grow.
If you have any concerns or questions about how we handle confidentiality, please contact us.
Your comfort and trust in our counselling relationship is our priority.
U Got This Counselling and Coaching values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue your use of our website.
We may collect and process personal information when you:
The types of personal information we collect may include:
Sensitive information, such as details related to counselling, is only collected with your consent and stored in secure environments in compliance with Australian privacy laws.
We collect and use your personal information for purposes including but not limited to:
Where possible, we will de-identify information before using it for research or analytics purposes.
We may disclose your personal information to third parties in certain circumstances, including:
We will not disclose your personal information for marketing purposes to third parties without your explicit consent.
We take all reasonable steps to protect the security of your personal information. This includes storing data in secure facilities and implementing robust access control protocols. Unfortunately, no data transmission over the internet can be guaranteed as fully secure, so we cannot provide an absolute guarantee.
If there is any breach of data security that might compromise your personal information, we will notify you and relevant authorities as required by law.
You have the right to access the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated. To make a request, please contact us using the details provided below.
Our website may use cookies and other tracking technologies to improve your experience, provide analytics, and understand how users engage with our content. You can manage cookie preferences through your browser settings.
Our website may contain links to third-party websites. This Privacy Policy applies solely to our website, and we are not responsible for the privacy practices of any third parties. We encourage you to read the privacy policies of each website you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updates will be posted on this page with the effective date.
If you have questions about this Privacy Policy, or if you wish to access or correct your personal information, please contact us at:
Art N Soul Counselling and Art Therapy
Art N Soul Counselling & Art Therapy
unit 6/5 Lear Jet Drive, Caboolture QLD, Australia
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